Job description                                  

About the Role ?

As the Ecommerce Operations Manager, you will take ownership of the entire operational backbone of COZY HEAVEN—from supply chain and customer service to performance tracking and growth strategies. You will manage multiple projects and teams, working directly with the founders and our marketing experts to ensure flawless execution and steady business growth.

This role is ideal for someone who thrives in a remote-first, fast-growing environment and has experience in e-commerce, operations, and digital marketing.

Key Responsibilities ?

• Operational Strategy & Execution

Oversee and optimize day-to-day operations across logistics, supply chain, order fulfillment, and customer service to ensure premium service and delivery.

• Team & Cross-Departmental Collaboration

Lead operational coordination between marketing, tech, and support teams to meet business goals (e.g., ROAS, AOV, CR, Revenue, Profit). Oversee campaigns across Meta Ads, Google Ads, Email, and Influencer channels.

• Supply Chain & Inventory Management

Ensure product availability, supplier coordination, inventory control, and cost efficiency across all product lines—current and future.

• Performance Analysis & KPI Reporting

Track and report on weekly brand performance metrics. Provide actionable insights to optimize marketing and operational activities.

• Customer Service Oversight

Supervise customer service workflows to maintain high satisfaction and consistent 5-star reviews. Resolve escalations with empathy and efficiency.

• New Product Rollouts

Assist in launching new product lines beyond bedding, ensuring operational readiness from sourcing to delivery and after-sales service.

• Website & Technology Ownership

Ensure the COZYHEAVEN Shopify store is optimized for conversion, UX, speed, and back-end integrations.

• Vendor & Partner Management

Manage relationships with suppliers, 3PLs, technology vendors, and packaging partners to ensure high-quality outcomes and favorable terms.

• Stakeholder Communication

Maintain clear communication with internal stakeholders and external partners to support long-term growth and operational excellence.

What We’re Looking For ⭐️

• 2+ years of experience in e-commerce operations, business management, or DTC brand scaling
• Experience working with Shopify, Klaviyo, and 3PL or warehouse management software
• Strong understanding of performance metrics: ROAS, AOV, CR, CAC, LTV, and inventory KPIs
• Familiarity with paid media channels (Meta, Google), email marketing, and influencer campaigns
• Proficient in tools like Google Workspace, Asana, Slack, and Excel
• Analytical thinker with strong problem-solving and communication skills
• Passion for premium consumer products and a detail-oriented mindset
• Fluent in German; English is a plus

What You’ll Get ?

• Competitive salary and generous performance bonuses
• Remote work flexibility within Germany
• 30 days of paid vacation per year
• Access to wellness and personal development resources
• Close collaboration with a small, driven founding team
• The opportunity to shape a growing, sustainability-driven brand
• A fast-paced, positive work culture focused on results, trust, and balance

Join COZYHEAVEN ?

We’re building something meaningful—luxury that feels good, performs beautifully, and respects the planet. If you want to be a part of that vision and play a leading role in scaling our brand, we’d love to hear from you.

To apply, send your CV and a short motivation letter titled “Business Operations Manager Application” to Dimitra@dawcapital.co.

Know someone who’d be a perfect fit? Please share this role—we’d be grateful!